THE health and well-being of passengers is very important. Japan Airlines (JAL) announces to passengers about increased preventive measures in JAL flights and airport lounges, apart from changes in flight schedules for certain international and domestic routes.

This increase was carried out as a form of COVID-19 pandemic prevention that is happening now. Through this link, passengers can see a detailed list of steps that can be taken for COVID-19 pandemic prevention measures.

In an effort to curb the spread of COVID-19, various sports and cultural events have been canceled in Japan and this has been a factor affecting changes in travel demand on the operator’s network. Therefore, JAL announced the decision to temporarily reduce services on several international and domestic routes.

Affected passengers will be notified directly about their flight changes. Delayed travel dates and cancellation fees have been written off for JAL flights departing until April 5, 2020 (Sunday). The latest information about changes in flight schedules can refer to the JAL website.

Japan Airlines sincerely apologizes for the inconvenience caused, requested understanding and cooperation of passengers, because of this unprecedented. JAL will continue to monitor and implement effective measures to give passengers peace of mind when traveling using airlines operated by JAL Group.

Aircraft Cabin Disinfection

The aircraft operating at the airports listed below were disinfected overnight in Japan. Applicable disinfection areas include seat tables, armrests, IFE monitors / controllers, toilets (including door knobs, sinks) and / or any area that can be touched by passengers during a flight. Regarding aircraft rotation requirements, this action may not be carried out on all flights. Applicable Routes: Japan – Beijing, Dalian, Tianjin, Shanghai (Hongqiao / Pudong), Guangzhou, Hong Kong, Seoul, Busan.

Aircraft Cabin Air Quality

Airplane cabs are ventilated through aircraft engines. Thus, fresh air is circulated every two to three minutes. In addition, each JAL fleet has a HEPA * system installed to maintain cabin air purity. * High-Efficiency Particulate Air (HEPA) is a filter designed to capture at least 99.97% of fine air particles larger than 0.3 micrometers.

Cabin Crew Using Masks and Gloves

As a precaution, cabin crew will wear masks on all international and domestic flights. They will also wear gloves when serving food and drinks.

Temporary Reduction of International and Domestic Routes

Due to the impact of COVID-19 on travel requests, Japan Airlines will make changes to flight schedules on certain international and domestic routes, including flights to / from Singapore and Bangkok. Please refer to the JAL website for the latest information.

Restrictions when entering Japan

Japanese authorities have imposed travel restrictions for tourists who have recently visited several areas affected by the COVID-19 outbreak. For updated details, please refer to the Japanese Immigration Services Agency website.

Ticket handling due to immigration restrictions

Responding to immigration restrictions imposed by various countries, changes / refunds of JAL international tickets will be given a fee waiver regardless of the rules and conditions of the ticket. If a passenger has purchased a ticket at a travel agent or other non-JAL channel, please contact the respective travel agent. []