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MOBILE learning solutions provider, Boost, officially launches today unveiling a suite of mobile solutions designed to empower hospitality employees to provide higher guest satisfaction, improved team communications, greater productivity, and allow hotels to upskill, manage and organise their workforce more efficiently.
According to Allan Taylor, Managing Director and Chief Commercial Officer (CCO) Boost said Boost’s platform leverages mobile technology to provide a holistic team management system that brings together mobile learning, messaging, communication, recruitment (including assessment), measurement and organisational capabilities under a simple- to-use mobile umbrella.
“The platform upskills employees in vocational and language skills, where results can be monitored and viewed in real time by the properties’ leadership teams – a true 360° view of the hotel’s staff performance and engagement. Hotel HR professionals can use Boost to conduct accurate first-line screening of candidates, while team leaders are able to manage, monitor and organise their teams while communicating with them through Boost’s advanced messaging application,” he said.
Allan Taylor also mentioned that the globalisation of travel has seen massive disruption in the hospitality industry, not least in changing guest demands, the emergence of new tourist profiles, growing guest expectations often led by the increased use of social media, more competition and changing employee habits among other changes.
“Yet the way we train, manage and develop our employees has stayed largely the same, with most hotels relying on traditional classroom-based learning, inefficient recruitment processes and outdated organisational practices. Boost finally provides a solution for hotels to connect all of the dots, from learning and upskilling to performance measurement, assessment, team organisation, and recruitment – from the individual to enterprise level,” he added.
He continued that we now have a solution that will empower employees to provide better service, and leaders will have the tools needed to organise and lead better, resulting in happier staff (improved staff retention) and better guest loyalty/satisfaction levels.
“Boost’s suite of mobile solutions is available on Android and iOS mobile devices and accessible anytime, anywhere – fitting neatly into the famously busy schedules of hotel employees. Boost is currently used by over 225 hotels throughout Asia, teaching over 20,000 hotel employees the skills needed to enhance guest service and grow their careers. Boost is headquartered in Singapore, with offices in Indonesia, Japan, Thailand and China, with R&D centres in Europe, Asia, and North America,” he added. [traveltext.id]
