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THE SPREAD of the COVID-19 pandemic has led to travel restrictions to various countries and regions in Indonesia. Physical distancing is a form of government effort to prevent the spread of the COVID-19 pandemic.
To follow the government’s advice, it would be better if people who do not have an urgent need to remain at home and avoid long-distance travel. For tiket.com customers who have bought and have airplane tickets or hotel bookings, there is no need to worry, tiket.com will help all refund requests.
However, it needs to be understood together, that during the COVID-19 pandemic, requests for assistance coming into Customer Care Tiket.com experienced a very significant surge. This causes tiket.com’s Customer Care requires more time to respond to requests for assistance.
For that, tiket.com requests your understanding and patience in waiting for a response from tiket.com’s Customer Care team. Tiket.com Customer Care will try their best to service every incoming assistance request.
Customers can contact tiket.com Customer Care through three preferred channels namely Whatsapp chat, email and telephone. However, in the midst of high incoming requests for assistance, tiket.com suggests contacting Customer Care via the email platform and Whatsapp chat as the main choice. Don’t forget to inform the Order ID and details of the desired changes so that every incoming request for assistance is recorded in the ticket.com system and will be followed up immediately.
After submitting a request for assistance, the customer is also advised not to repeat the request for help multiple times for the same Order ID number. This is to avoid a longer queue for requests for assistance at tiket.com Customer Care and longer handling of assistance due to repeated verification.
Tiket.com will ensure that all requests for assistance that enter Customer Ticket Care will be recorded in the system and will be followed up immediately. Customers simply need to wait for tiket.com Customer Care to contact and check e-mail or Whatsapp regularly.
However, for tiket.com customers who want to shorten the time, it is recommended to submit flight and hotel ticket cancellations by submitting independently through the Smart Refund feature available in the tiket.com application.
For submissions using the Smart Refund feature can be done by opening My Order, then selecting a flight to a destination affected by an outbreak or travel ban, then clicking the Refund option, and selecting the reason for Force Majeure.
For cancellation of hotel bookings, customers can submit refunds through the tiket.com application, only if hotel bookings are refundable or can be returned based on hotel policy. To see the status of a hotel booked refundable or not, customers can look at the cancellation conditions in the e-ticket in the cancellation policy section. [traveltext.id]
