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THE catchword for V-nomics of the post pandemic era is “safety”. Global chain hotels have introduced services befitting the new normal by establishing hygiene systems and preventive measures, and by offering tactless services.
According to a survey conducted by Expedia Group in July earlier this year, travelers prioritized hygiene conditions, preventive measures and tactless services when planning their trips. Whilst the expectation for safety standards continues to grow higher, Global Biorisk Advisory Council (GBAC) STAR certification achieved by Lotte Hotel, the largest hotel group in Korea, draws attention.
In December 2020, Signiel Seoul/Busan, Lotte Hotel Seoul/World/Jeju/Ulsan have achieved the GBAC STAR certification from International Sanitary Supply Association (ISSA). The first accreditation was given to Signiel Seoul in November 2020, followed by all five-star Lotte Hotels in Korea’s international acknowledgement.
ISSA is the most reputable worldwide association for hygiene industry located in Northbrook, Illinois, U.S.A. GBAC STAR is the accreditation for hotels, restaurants and other public facilities that strictly abide by hygiene regulations and have preventive systems.
Facilities are systematically evaluated based on 20 strict global standards concerned with cleaning, disinfection and preventive programs. The evaluation is conducted by the Global Biorisk Advisory Council comprised of experts in biorisk field.
According to David H.S. Kim, the CEO of Lotte Hotel said te GBAC STAR certification is a global accreditation for disinfection system within a facility. A facility accredited with this certification constantly cleans and disinfects to the degree that of a hospital.
“Like this, Lotte Hotel has fortified disinfection and hygiene management to ensure guests’ safety against virus and contamination. In August 2020, ISSA experts gave consultation by checking on cleaning, disinfection and preventive standards through hotel inspection,” he said.
David H.S Kim explained that in general, hotels regularly disinfect those that are in frequent reach such as door handles, remote controllers and faucets when housekeeping. In addition to regular cleaning, Lotte Hotel disinfects all surfaces that come in contact with people, including tables and floors, using disinfectants for COVID-19 recommended by the American EPA (Environmental Protection Agency), thus preventing cross infection. The cleanliness of all contact surfaces is strictly controlled with regular ATP tests that measure microorganism.
“Since achieving the internationally accredited Food Safety Management System (ISO22000) certification for the first time for a Korean hotel brand in 2015, Lotte Hotel has been strictly managing safety and hygiene abiding by global standards. Based on our brilliant performances and know-how accumulated over the past forty years, Lotte Hotel will continue to propose new prospect in hotel services in the post pandemic era,” he concluded. [PRNewswire]
