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ARCHIPELAGO International, Southeast Asia’s leading hospitality group, has been recognized for its outstanding performance in the hotel industry, receiving two prestigious awards at separate events. The company has been awarded the Indonesia Industry Leadership (ILA) Award 2023 in the Hotel Industry Leader 2022 category, as well as the Top Direct Booking Strategy Award 2023 at the Direct Booking Summit. These awards are a testament to Archipelago’s commitment to providing guests with exceptional service and a seamless booking experience.
According to John Flood, President and CEO of Archipelago International said the Indonesia Industry Leadership Awards 2023 was held on March 16 at the National Library of Indonesia, Medan Merdeka Nasional. The award ceremony recognized the top performers in various industry categories that have bested others based on criteria under product leadership, customer intimacy, and operational excellence, and Archipelago International was among the honorees.
“Archipelago International stood out for its commitment to delivering exceptional products and services to its guests, and its dedication to operational excellence. The company’s innovative approach to the hotel industry has made it a leader in the space, setting the standard for others to follow,” he said.
John Flood added that while Archipelago was also awarded the Top Direct Booking Strategy Award 2023 at the Direct Booking Summit held on 14-15 March 2023 at Siam Kempinski Bangkok, Thailand. The Direct Booking Summit, hosted by Triptease, brought together hoteliers worldwide to strategize, network and drive the Direct Booking Movement forward. The summit recognized Archipelago International for its exceptional performance in implementing a successful direct booking strategy, besting other hotel chains in Southeast Asia.
Archipelago International is committed to providing guests with a hassle-free booking process through its official website, offering exclusive deals and promotions for those who book directly. The company’s efforts in driving direct bookings have resulted in significant growth in their direct channel revenue, and they plan to continue implementing innovative strategies to further enhance their guests’ booking experience,” he remarked.
He explained we are delighted to have received these recognitions from the Direct Booking Summit and Indonesia Industry Leadership Award. These awards are a testament to the hard work and dedication of our team and their commitment to providing exceptional products and services as well as creating a seamless and user-friendly booking experience for our customers.
“We are grateful and honored for these awards, and we remain committed to delivering nothing but unforgettable experiences and memorable stays to our guests. Archipelago International’s recent recognitions are significant milestones for the company and reinforce its commitment to providing guests with the best experience,” John Food concluded. [traveltext.id]
