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LOMBOK Airport has won the title of the airport with the best service (best airport services) based on the results of the 2024 Customer Satisfaction Index (CSI) survey conducted by the Indonesia National Air Carriers Association (INACA).
In addition to Lombok Airport, five other airports managed by PT Angkasa Pura Indonesia or InJourney Airports also won the same title, namely Soekarno-Hatta Airport Tangerang, Yogyakarta International Airport, Sultan Syarif Kasim II Airport Pekanbaru, Raja Haji Fisabilillah Airport Tanjung Pinang, and Frans Kaisiepo Airport Biak.
This award is a form of recognition from stakeholders for the service standards at Lombok Airport. “This will certainly encourage us to further strengthen our commitment to provide the best service at Lombok Airport,” said General Manager of PT Angkasa Pura Indonesia KC Lombok Airport, Barata Singgih Riwahono.
The CSI-INACA Award is INACA’s recognition of the airport’s service performance as measured by the Customer Satisfaction Index (CSI). INACA’s CSI measurements are routinely conducted every year. In the 2024 CSI measurement, “Lombok Airport managed to achieve a CSI score of 4.85 on a scale of 1-5,” he said.
The CSI assessment was conducted by surveying five airport stakeholder groups: passengers, flight attendants, airlines, airport business partners, and cargo and logistics transport managers. In addition to measuring the Customer Satisfaction Index, the measurement also aims to gather information, feedback and complaints from service users, which will then be used as a basis for improving and enhancing services at the airport.
“AP 1 would like to thank all airport stakeholders who have supported Lombok Airport’s every effort to provide excellent services. The results of this measurement are an evaluation and motivation for us to continue to make continuous improvements to create impressive services for all airport service users,” concluded Barata Singgih. [tempo.co/photo special]
