ER
PT KERETA Cepat Indonesia China (KCIC) urges the public to be wary of various fraud schemes using the Whoosh High-Speed Train service via WhatsApp, especially those offering ticket purchases or travel services from unofficial numbers.
“We urge the public not to simply look at the logo, name, or schedule provided, but to always ensure the number they call and the transaction channel used are official Whoosh channels,” said KCIC General Manager Corporate Secretary Eva Chairunisa in a statement received in Bandung on Wednesday (07/29), 2026.
According to her, fraudsters often use the Whoosh name, logo, travel schedule, and visual materials to convince potential victims that the service is from an official source.
KCIC emphasized that it never directs ticket payments to personal accounts or accounts sent through unofficial WhatsApp numbers.
Eva explained that one of the schemes discovered began with advertisements on social media using the Whoosh name and directing people to contact a specific WhatsApp number.
Afterward, the perpetrators provided travel schedule information that mimicked official services, requested personal data, and directed payments to individual accounts. They also frequently offered promotions or travel benefits that were not in line with the official Whoosh service.
KCIC emphasized that Whoosh tickets can only be purchased through official sales channels, namely the Whoosh app, ticket.kcic.co.id, ticket counters and ticket vending machines at Whoosh stations, Access by KAI, Livin’ by Mandiri, BRImo, wondr by BNI, Tiket.com, Traveloka, and Trip.com.
“Meanwhile, the Whoosh Contact Center service at 0811-8888-111 is used for information, criticism, suggestions, complaints, group bookings, and travel vouchers,” she said.
Furthermore, she said, the public is urged to be wary of suspicious links or documents sent from numbers impersonating Whoosh.
“If you encounter any indication of fraud, immediately stop communication and transactions, save evidence of conversations, block the number, and report it to the relevant platform and the Whoosh Contact Center,” Eva concluded. [antaranews]
