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BY THE invitation of IDEKU Technology Solution PTE LTD, an application born from the innovation of the Indonesian nation, is now starting to penetrate the international market, including Singapore, Philippines and Indonesia which attended at the FHA-HoReCa event, Asia’s leading foodservice and hospitality event, Edhie Rianto, Group Editor-in-Chief of traveltext.id was also present there from October 22-25, 2024.
IDEKU was as a platinum sponsor of the event which was attended by 40,000 international and local trade visitors at the Singapore EXPO this 2024. The four-day event was graced by a host of dignitaries including Minister of State, Alvin Tan (Ministry of Culture, Community and Youth and Ministry of Trade and Industry) and Ian Roberts (Asia Vice President of Informa Market) during the opening ceremony earlier.
The opening ceremony highlighted sustainability as a core theme within the MICE and hospitality industry and the importance of going beyond superficial measures to drive deeper and more impactful change, underscoring Singapore’s role in shaping the future of MICE, hospitality and tourism.
Spread over 50,000 square meters, the four-day premier event will feature over 800 exhibitors from more than 30 countries and regions, including international pavilions from China, France, Germany, Hong Kong SAR, Indonesia, Italy, Japan, Portugal, Spain, Singapore and the Taiwan region, and attract over 40,000 trade visitors.
This year’s event featured a 30% increase in new exhibitors across all five segments, as well as a brand-new series of sustainability seminars. Spread over 50,000 sqm at Singapore Expo, FHA-HoReCa is a global marketplace that brings together the most comprehensive line-up of leading foodservice and hospitality suppliers in Asia
Meanwhile, according to Gunawan Margaputra, Director of Hiqo said IDEKU is a home-grown application that is gaining recognition beyond Indonesia, reaching markets in Singapore and the Philippines.
“In addition, IDEKU helps manage the operations and management of your F&B business with innovative systems. We offer various solutions such as a POS system, QR ordering, queue management and self-ordering solutions,” he said.
Gunawan explained that IDEKU’s offered solutions, queue management with IDEKU Queue, the IDEKU queue management system allows F&B businesses to improve service efficiency. The ordering process becomes easier and faster, improving the customer experience.
But when asked why IDEKU is attractive in the international market? He answered directly that IDEKU has proven to be a simple, user-friendly and reliable application. Although it is relatively new, it has received positive reviews from users. Many business owners have shared that the implementation of IDEKU’s POS system was smooth and affordable, making it ideal for small to medium-sized businesses.
Users have noted, Gunawan continued, that after using IDEKU, serving customers has become easier, transaction reports are more comprehensive, and it helps me complete financial reports. Features like promotions and product management are incredibly helpful in managing my business today.
“But the most important thing for IDEKU to face future challenges is to always be committed to its customers. IDEKU not only offers high quality products, but also responsive customer support. IDEKU’s support team is committed to resolving issues quickly and effectively, assuring users that they are not alone in facing challenges,” Gunawan concluded. [traveltext.id]
