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GRAND Park City Hall is the first hotel to launch facial recognition technology for check-in on mobile, integrating advanced technology to enhance and create a seamless experience from pre-arrival through to checkout.
According to John Kockan, General Manager hotel said launched in September 2018, the mobile application utilises WIFI, Bluetooth and location services, allowing guests to check-in on the go and skip the queue at the front desk with the quick capture of a selfie, effectively reducing the standard check-in process from five minutes to an impressive one minute.
“The fully customised mobile application which has been co-developed with Singapore-based start-up GTRIIP, will allow guests to customise their stay with the following touchpoints: Securely complete pre-arrival registration and share service preference information before arriving at the lobby, expedite the check-in process by swiftly tapping a button to communicate and verifying guest identities through their mobile phones,” he said.
Kockan also mentioned that enabling the user’s personal mobile phone to be used as a secure mobile key access, as well as in-room electronic controller for room amenities such as lighting, the television and air-conditioning, instant in-app messaging to directly connect with the hotel concierge and pre-select preferred room and floor 48 hours in advance based on guest needs such as after verdant views or near-elevator room access (coming soon)
“Hotel guests can still request for a physical key card or request for a temporary mobile device from the front desk with the application pre-loaded for guests not wishing to download it on their phones,” he added.
He continued that keeping to our commitment to deliver hospitality from the heart to travellers, we wanted to meet travellers demand for time-savings by introducing the mobile application. While guests do expect smart features and services, they still appreciate the value of personal and friendly high-touch hospitality which is why we are not completely doing away with the front desk check-in.
“To celebrate the launch of the new Grand Park City Hall, guests checking-in from now until 31st December 2018 will enjoy 25% off the best available room rate, inclusive of daily SGD15 (approximately US$10) dining credit, available for reservations from now to 31st December 2018. Check-in with Grand Park City Hall mobile application and receive an additional SGD10 (approximately US$8) dining credit,” he explained. [traveltext.id/photo special]
