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THE STATE-owned aviation and tourism holding company, PT Aviasi Pariwisata Indonesia or InJourney, is making preparations at all its airports for the Christmas 2024 and New Year 2025 (Nataru) holidays.
InJourney estimates that there will be an increase in passenger traffic, with the peak departure flow expected to occur on December 20, 2024 and the peak return flow on January 4, 2024.
According to InJourney President Director, Maya Watono, said to welcome the Nataru holidays, all airports under InJourney Airports are preparing to anticipate the increase in traffic. From the readiness of personnel, to supporting infrastructure, to transforming airports so that people can experience this year’s Nataru holiday moments more comfortably and memorably.
“We hope that with the various preparations we have made at all airports, people can travel smoothly to enjoy the Nataru holidays,” said Maya Watono.
InJourney Airports expects an increase in passenger traffic, especially from foreign tourists. Passenger traffic at InJourney Airports managed airports during the Nataru period is expected to increase by 4.52% compared to last year. For international passenger traffic of 2.2 million pax, an increase of 23.2% from the previous year of 1.79 million pax.
For domestic passengers in 2024 of 6 million pax. Meanwhile, international aircraft movements in 2024 is estimated at 12,965 movements, an increase of 15.4% from the previous year of 11,227 movements.
Specifically for Soekarno Hatta International Airport in Cengkareng, during the Nataru period this year, there is an estimated increase in passenger traffic of 8.92%. For international passenger traffic, it is estimated at 984 thousand pax, an increase of 25.18% from the previous year of 786 thousand pax. For domestic passengers in 2024 of 1.9 million pax.
Meanwhile, the number of aircraft movements during the Nataru period at Soekarno Hatta International Airport is projected to increase by 4.8% compared to last year. The traffic movements consist of international aircraft movements of 5,737 movements, an increase of 19.96% from last year’s 4,783 movements, and domestic aircraft movements in 2024 of 13,732 movements.
For traffic at I Gusti Ngurah Rai International Airport, Denpasar, it is estimated to increase by 12.05% compared to last year. International passenger traffic in 2024 is estimated to reach 739 thousand pax, an increase of 22.86% from the previous year of 602 thousand pax. For domestic passengers in 2024, it is projected to be 607 thousand pax, an increase of 1% from the previous year of 599 thousand pax.
In terms of the number of aircraft movements at I Gusti Ngurah Rai International Airport during the Nataru period, it is projected to increase by 5.20% compared to last year. In detail, international aircraft movements in 2024 amounted to 4,274 movements, an increase of 14.54% from the previous year’s 3,732 movements. For domestic aircraft in 2024, it was 3,572.
To welcome the increase in traffic at airports during the Christmas and New Year period, InJourney Airports has prepared services at integrated posts at 37 InJourney Airports. All InJourney Airports airports will operate 24 hours a day for 18 days from December 19 to January 5, 2025.
“InJourney hopes that full 24-hour operations will help airports prepare smoothly for the 2024/2025 Christmas and New Year,” she affirmed.
In order to maximize the smoothness of passenger travel activities, InJourney Airports has prepared 15,998 personnel and also several touch points, namely 336 customer service personnel, 2,883 facility care personnel, 381 trolley man personnel. With sufficient personnel preparation, it is expected that all passenger touch points can be well served during the peak season.
“InJourney also provides support for the reduction of Aircraft Passenger Service (PJP2U) and Aircraft Landing, Placement and Storage (PJP4U) fees for 16 days from December 19, 2024 to January 3, 2025, which applies to all domestic economy class flights. We hope that this support initiative we are undertaking will have a high multiplier effect on the economic side, especially on the revitalization of Indonesian tourism,” added Maya Watono.
InJourney Airports is also currently transforming Soekarno-Hatta Airport and I Gusti Ngurah Rai Airport in Bali as the most used airports during the Nataru period. The transformation process involves 3Ps, namely Premises, Process and People.
Premises is an improvement in the quality of airport infrastructure that focuses on customer experience. The steps taken include beautification of Terminal 3, implementation of ATRS & CT X-Ray and Indonesian Pavilion, optimization of air temperature, beautification of terminals and special Umrah lounges in Terminal 2F, accessibility, and overlay of the southern runway.
In addition, the process is a transformation by making airport operations ecosystem-based with data-driven decision making. These steps are being taken through the digitization of traffic-based operations management, optimization of the Terminal Operations Control Center, Airport Capacity Management (ACM), and the addition of golf cart assistance facilities.
For people, it is a transformation by improving human resources (HR) with customer-centric values, attitudes, mindsets and competencies based on global standards. The process is being carried out through the Terminal 3 Aviation Security selection, hospitality training, and the redesign of customer service and aviation security officers’ uniforms with a fresher and friendlier look. [traveltext.id]
