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SINGAPORE Airlines (SIA) has introduced a range of health and safety initiatives, and enhanced several existing measures, in recent weeks as part of a comprehensive review of the end-to-end customer journey.
According to Chief Executive Officer Singapore Airlines Goh Choon Phong said this has allowed SIA to refine the travel experience based on the advice of medical experts, regulators and partners, as well as feedback from its customers. These initiatives help to ensure a safe and healthy environment for customers, allowing them to travel in confidence with the Airline.
“Information on the health and safety measures during the pre-flight stage, at the airport, on board the aircraft, and upon arrival is available in a new online e-brochure. This will also be sent to all customers before their flights,” Phong said.
Phong explained that these measures are new #SIAcares initiative, which includes corporate social responsibility projects that will be rolled out in the coming weeks. Help to ensure that, amid the COVID-19 outbreak, our industry-leading health and safety standards remain an integral part of world-class service promise. This allows our customers to travel with us with full confidence, knowing that we have taken the necessary steps to safeguard their well-being throughout their journey.
Phong continued that we are also working on a variety of new digital solutions that would further enhance the customer experience, as well as support our health and safety initiatives. These will allow SIA to better meet the evolving expectations of our customers during these times.
“From 8 June, all airlines in the SIA Group will provide their customers with a Care Kit that includes a surgical mask, anti-bacterial hand wipes and a hand sanitiser. This helps to provide additional reassurance to our customers during these uncertain times,” Phong noted.
SIA’s E-Library is the ideal digital replacement for the newspapers, magazines and seat back literature that have been removed from our aircraft. This is available via the Singapore Air mobile app, and provides access to more than 150 international newspapers, magazines and other reading material.
Phong stressed that our crew will wear face masks throughout the flight, with the additions of eye goggles when interacting with customers and gloves during the meal service. They are also our in-flight health and safety ambassadors during this time, using their world-famous attentive and intuitive service to be a reassuring presence for our customers. [traveltext.id/photo special]
